Refund policy
Returns
As each item is made to order, we do not accept returns due to change of mind.
If you have any questions regarding your order, feel free to contact us at theplaquesociety@gmail.com
Damages and Issues
Please inspect your order upon delivery. If your item is defective, damaged, or if you received the wrong item, contact us immediately so we can evaluate the issue and make it right.
Non-returnable Items
We do not accept returns for:
- Custom or made-to-order products
- Personal care goods
- Sale items or gift cards
If you are unsure whether your item qualifies, please contact us before placing your order.
Exchanges
We do not offer exchanges for change of mind, as all items are made to order.
Refunds
Once we receive and inspect your return, we will notify you regarding the approval of your refund.
If approved, the refund will be processed to your original payment method within 10 business days. Please note that processing times may vary depending on your bank or credit card provider.
If more than 15 business days have passed since your refund was approved, please contact us at theplaquesociety@gmail.com
EU 14-Day Cooling-Off Period
If your order is shipped within the European Union, you have the right to cancel or return your order within 14 days of delivery, without providing a reason.
To be eligible for a return:
- The item must be unused and in its original condition
- Tags and original packaging must be intact
- Proof of purchase is required